FIRE OPERATIONS COMMUNICATIONS CENTRE
KEEPING FIRE EMERGENCY COMMUNICATIONS LOCAL
Prince George Fire Communications Centre Dispatchers Specalize in Fire Dispatch
The Prince George FOCC is located within Prince George Fire Hall Number 1. Fire Dispatchers are IAFF members who train and debrief with professional firefighters. Our service area includes the Fraser-Fort George, Cariboo, Kitimat Stikine and Bulkley-Nechako Regional Districts. The current service area covers over 300,000 km2, a population of approximately 230,840 (2011 census), and 79 fire/rescue agencies.
Our service area is unique; characterized by rural and isolated landscapes. As a result; accurate location details are not often readily available. Our dispatchers are highly skilled with some members exceeding 20 years experience in emergency dispatching. Despite these challenges the Prince George FOCC meets and exceeds the National Fire Protection Association Standard 1221, processing approximately 13,000 calls for service annually (2012 statistics).
The FOCC provides comprehensive “end-to-end” fire dispatch service and agency support throughout emergency incidents. Using FDM’s Computer Aided Dispatch (CAD) system and Panel International’s Windows Intertalk Console (WIC), the FOCC has state of the art technology to assist them in timely and efficient emergency incident location and agency dispatching. 911 calls received in the FOCC contain the caller’s location information and telephone number which automatically populates a CAD map, pinpointing the caller’s location.
Once an agency has been dispatched, FOCC dispatcher remains connected with the agency throughout the incident via a dedicated radio link providing a full range of support services including agency resourcing, incident benchmarking, and documentation.